The time of delivery
Typically, we deliver immediately available items within five to eight business days.
What is the applicable delivery charge?
We are responsible for the shipping costs of the items sent and the costs associated with packing.
How do I track my order?
To check the delivery status of the order, review the shipping confirmation received via email. For each package sent to you, you will receive a shipping confirmation with a link to the confirmation message. Once the order is confirmed, the confirmation will be sent to you as soon as it is shipped.
How do I make sure I have placed my order correctly?
You can use the confirmation we sent you via email to confirm that you have placed your order correctly. If you have already created a customer account, connect to the site and view your order in the “Orders” section. If you have any questions, please feel free to contact our customer service by email:firstname.lastname@example.org
Can I change the delivery address of the confirmed order?
Unfortunately, subsequent changes to the shipping address cannot be made. The order will be processed immediately, so we cannot guarantee any changes. If the specified shipping address is not found, or if your order cannot be delivered, it will be returned to us. Once we receive and confirm your return, we will pay you the appropriate amount using the payment method chosen at the time of the order.
Which delivery service provider will be responsible for delivering my package?
We work with our partner UPS to ship our products.